Administrative Coordinator (Brace) Position @ MiracleFeet

A critical part of the clubfoot treatment process is the use of a foot abduction brace (consisting of shoes and a connecting bar) at night until a child is 4-5 years old. Braces made for the US and European markets are expensive, while locally made braces typically provided in low-income countries lack scalability and some of the ease-of-use features parents prefer. In response, MiracleFeet, in partnership with Stanford University, developed the award-winning MiracleFeet Brace, launched globally in 2015. The MiracleFeet Brace is specifically designed for low-resource settings and is produced at around 5% of the cost of other American braces. MiracleFeet is looking for an Administrative Coordinator to be responsible for all aspects of the brace. 

The MiracleFeet Brace is routinely provided to over 100 clinics via 20+ MiracleFeet partners across Latin America, Africa, and Asia. It is also sent to healthcare organizations and providers around the world who receive technical assistance from MiracleFeet. The brace is given to patients by the clinics, free of charge. Currently, about 13,000 braces are shipped every year.

The Administrative Coordinator, Brace is responsible for the administrative aspects of the MiracleFeet brace. This includes:

  • Owning key external relationships (manufacturers, freight forwarders, inventors, etc.)
  • Reviewing inventory forecasts, placing inventory orders, placing brace shipments
  • Coordinating customs and logistics needs and requirements.
  • Ensuring that inventory levels with partners are sufficient.
  • Improving processes and reducing costs, where possible

This is a full-time, non-exempt position ideally based in the Chapel Hill, NC office, but we are open to candidates based remotely in the US. This person will report to the Associate Director of Finance.

 Essential Functions

  • Receive and approve orders from program partners and technical assistance partners for brace donations. Work with Technical and Programs teams to evaluate and approve requests from new partners.
  • Maintain strong and positive relationships with MiracleFeet manufacturing and logistics partners (currently Suncast, Fortune Footwear, Logisticon, and Export/Import).
  • Enter shipment records in Salesforce; assist Associate Director of Finance with reconciling inventory count monthly.
  • Work with Data Analyst and Salesforce Administrator to enhance and improve data analysis and reporting needs in Salesforce.
  • Assist Head of Innovation and Infrastructure with Middle Income Strategy shipments.
  • Assist marketing team in updates to the brace portions of the website as needed.
  • Liaise with manufacturing partners to ensure appropriate inventory levels are available and ready to meet projected partner demand over 12–18-month period.
  • Support programs in making forecasts based on partner needs
  • Leveraging forecasts, inventory, and external interest to determine when additional production orders should be placed.
  • Work with Programs and partners to prepare for shipments, finalize required documentation, and reduce unnecessary costs and delays.
  • Become familiar with customs laws for each program. Research and pursue alternative distribution methods to reduce costs where possible (e.g. regional distribution)
  • Provide records and reports of brace distribution and provide to MiracleFeet internal stakeholders as needed (marketing, finance, programs, etc.)
  • Support MiracleFeet Leadership Team in staying compliant with Stanford University license agreement. Complete and submit annual report for Stanford.


Minimum Qualifications

  • 1-2 years of administrative, project, product, or program management experience
  • Keen attention to detail; desire to maintain strict data quality standards; ability to trouble-shoot details to maintain accurate records
  • Strong Microsoft Excel / Office skills
  • Culturally self-aware and competent; respectful and skilled in diplomacy and relationship-building; understanding and sensitive to diverse cultural norms and expectations
  • Ability to manage multiple stakeholders
  • Ability to travel domestically and internationally, when safe, up to two times per year

Preferred Qualifications and Skills

  • Experience managing supply chains, including owning key relationships, preferably with international partners
  • Experience with digital data collection, reporting, and analysis systems like Salesforce.
  • Experience working with stakeholders and partners in international, low-resource settings
  • Embracer of digital technology and champion of data
  • Bachelor’s degree in related field

Apply here if interested.

  • Paid job
  • Professional development
  • Research
  • Post-graduation